Privacy Policy

1. Introduction
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share and protect your information when you visit and make purchases through our website.

2. What Personal Data We Collect
We may collect and process the following personal data:

  • Name, email address, postal address, telephone number.
  • Payment details when you place an order.
  • IP address, browser type, device information, and browsing behaviour on our website.
  • Any other information you choose to provide when you contact us or create an account.

3. How do I give permission?
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange delivery, or process a return, you are giving your consent for us to collect and use that information solely for those specific purposes.
If we require your personal information for any other reason, such as marketing, we will either request your explicit consent in advance or give you the option to decline or withdraw your consent at any time.

How can I withdraw my consent? If you change your mind after registration, you may withdraw your consent to the continued collection, use or disclosure of your information at any time by contacting us at support@oliviarosa.com.

4. Disclosure
We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

5. Shopify
Our store operates on the Shopify Inc. platform, which provides the e-commerce infrastructure that enables us to offer and sell our products and services to you.

Your personal data is stored securely within Shopify’s data storage systems, databases, and the general Shopify application. Shopify keeps this information on protected servers safeguarded by firewalls.

If you select a direct payment gateway to finalize your purchase, Shopify will store your payment card details. All payment information is encrypted in line with the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is retained only for as long as necessary to complete your purchase. Once the transaction is finalized, the associated payment information is deleted.

PCI-DSS requirements help ensure the secure processing of credit card information in our shop and with our service providers. You can also find more information in the Shopify Terms and Conditions (https://www.shopify.com/legal/terms) or the Privacy Policy (https://www.shopify.com/legal/privacy).

6. Services Provided by Third Party Suppliers
In general, the third party service providers we use will collect, use and share your information only as necessary to provide the services they provide to us.

However, certain third-party vendors, such as payment gateways and other payment processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend that you read the privacy policies of these providers so that you understand how your personal data is processed by them.

In particular, please note that some providers may be located in a different country than you or us or may have facilities in a different country. So if you process a transaction through the services of a third-party provider, your information may be subject to the laws of the country in which that provider or its facilities are located.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website Terms of Service.

7. Links
When you click on certain links within our store, you may be redirected to external websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their individual privacy policies.

8. Google Analytics:
We use Google Analytics to help us understand how visitors interact with our website, including information about visitor numbers and the pages viewed.

9. Security
To protect your personal information, we take reasonable precautions and follow industry standard practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

When you provide us with your credit card information, it is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and apply other generally accepted industry standards.

10. Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

11. Disabling Cookies
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

You may configure your cookie settings on our website through our cookie banner (which appears when you first come to our website).

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, regulatory or operational requirements.